AI Solutions for
Distributors
Agility Intelligence connects directly to the SAP Business One or Macola you already run — cutting order-entry cost, freight overspend, and support-ticket load without a new WMS or a rip-and-replace project.
Built for the realities of distribution operations
High order volumes and manual processes create bottlenecks in entry, packing, and support — and peak season only makes it worse.
AI applied to the specific workflow that's slowing you down
Order Intake & Entry
Manual order entry from POs, invoices, and packing slips is slow, costly, and error-prone.
AI Interpreter extracts line items, SKUs, and quantities from incoming documents and builds a ready-to-ship sales order automatically, flagging anything unclear for review.
- $30–100/order labor cost avoided
- Fewer keying errors
- Faster order-to-ship turnaround
Smarter Packing, Lower Freight
Box and carton decisions made without live rate logic drive dimensional-weight overpayment on every shipment.
AI Packing automates carton selection for every order based on the actual items shipping, at the moment of packing.
- ~11% average overpayment avoided
- Up to 26% smaller average box size
- Documented case: ~$400K/year saved
Order Status & Customer Service
"Where is my order" questions eat up support capacity — up to half of inbound ticket volume.
AI Agent answers order-status questions in plain language, pulled directly from live ERP data instead of a manual lookup.
- Fewer WISMO tickets
- ~4–6 minutes saved per lookup
- Faster answers for reps and customers
Inventory Visibility Across Locations
Stock data can be correct in one warehouse's records and wrong in another's, until an order fails to fulfill.
AI Agent gives a direct, plain-language way to check what's actually available and where, live from the ERP.
- Faster, current stock answers
- Less digging across screens
- Supports (not replaces) count discipline
Approvals Without the Bottleneck
Credit holds, pricing exceptions, and backorder approvals stall waiting on a person to sign off.
AI Automation triggers the right workflow and routes it for human approval automatically — nothing posts without sign-off.
- Less time stuck in queue
- Full approval trail
- No standing write access without sign-off
Built for every role in the fulfillment chain
Warehouse Managers
Keep inventory and fulfillment accurate as order volume grows.
Fulfillment & Operations Leads
Reduce freight cost and packing errors without adding headcount.
Customer Service & Order-Entry Teams
Spend less time on manual entry and status lookups.
Distribution IT & ERP Leads
Every AI action requires human approval — nothing changes order data without sign-off.
Not a new WMS. Not a rip-and-replace.
Distribution + AI, answered directly
How much does manual order entry actually cost a distributor?
More than most teams realize once you add it up. Manual B2B order entry typically runs $30 to $100 per order in direct labor, and industry data shows roughly a third of B2B orders contain at least one error — each costing an additional $50 to $150 to catch and fix, on top of the original entry cost. AI Interpreter removes the manual keying step entirely: incoming purchase orders, invoices, and packing slips arrive as email, PDF, or EDI, and the AI extracts line items, SKUs, and quantities, validates them against your existing ERP records, and routes anything unclear to a person for review before the order is finalized. Because it runs on top of SAP Business One or Macola rather than a separate order-capture tool, there's no second system holding order data that needs to be reconciled back into your ERP. The result is fewer keying errors reaching the warehouse and less staff time spent on data entry that adds no real value.
How does AI reduce shipping and freight costs for distributors?
Packaging decisions have a bigger impact on freight cost than most distributors expect. Carriers now bill based on dimensional weight as much as actual weight, and shippers who don't account for that consistently overpay — industry estimates put the average overpayment from improper packaging at around 11% of freight spend. AI Packing addresses this directly by automating box and carton selection for every order based on the actual items being shipped, rather than leaving it to a picker's judgment or a default carton size. One documented case using this kind of automated cartonization cut average box size by 26% and saved roughly $400,000 a year in freight costs. Because the decision happens automatically at the time of packing, using data already in your ERP, there's no separate packaging-optimization system to maintain, and the savings show up as lower freight bills rather than a new line item to manage.
How does AI cut down on "where is my order" support tickets?
Order-status questions eat up a surprising share of customer service capacity — inbound "where is my order" inquiries can account for a third to half of all support volume, and each one typically takes several minutes of an agent's time to look up and answer manually. AI Agent addresses this by letting anyone, whether that's a customer-facing rep or eventually the customer, ask a plain-language question like "where's order 4521" and get an answer pulled directly from live ERP data instead of requiring someone to open the order module and search. Because it queries your existing SAP Business One or Macola data in real time rather than a stale export or nightly sync, the answer reflects what's actually true right now, not what was true when a report last ran. That gives support staff time back for the exceptions that actually need a person's judgment, instead of spending it on lookups a system can answer instantly.
Does this help with inventory accuracy across multiple warehouse locations?
It helps with the visibility side of that problem specifically. A large share of distributors — over half in some surveys — report inaccurate inventory data, and multi-location operations make that worse, since stock levels can be correct in one warehouse's records and wrong in another's without anyone noticing until an order fails to fulfill. AI Agent gives your team a direct, plain-language way to ask what's actually available and where, pulled live from your ERP rather than a report that's already a day old. That doesn't replace the physical counting, cycle-counting, or process discipline that keeps the underlying data accurate in the first place — those remain operational fundamentals — but it does remove the friction of digging through multiple screens or waiting on someone else to run a lookup when a rep or planner needs a fast, current answer about stock across locations.
Do we need a new WMS, or does this replace our current systems?
No — Agility Intelligence is built to work inside the SAP Business One or Macola system you already run, not to replace your ERP or your warehouse management setup. AI Interpreter, AI Packing, and AI Agent all connect through each platform's native APIs, so order, inventory, and shipping data stay in one system of record instead of syncing between your ERP and a separate AI platform. That matters especially during peak season, when order volume can spike 200% to 400% and temporary staffing rarely keeps pace — adding a new system to learn under that kind of pressure is its own risk. Any transaction that would change data in your ERP still requires human approval unless it's part of an explicitly reviewed automated workflow, so the AI absorbs the volume of routine work without taking decisions out of your team's hands. The goal is fewer manual steps inside the system you already know, not a new one to manage alongside it.
See what AI can do for your fulfillment operation
Book a live demo against your own SAP B1 or Macola data.
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